1. Introduction

Online Maths Tutor is committed to protecting your privacy and handling
personal information responsibly, securely and transparently.

This Privacy Policy explains how personal information is collected, used,
stored and shared when you:

• visit online-maths-tutor.co.uk;
• submit an enquiry or lead form;
• book a consultation, assessment or lesson;
• take part in online maths tuition;
• communicate by email, telephone, video call or another messaging service; or
• otherwise use our services.

This policy is intended to comply with the UK General Data Protection
Regulation, the Data Protection Act 2018 and, where relevant, the Privacy
and Electronic Communications Regulations.

2. Who is responsible for your information?

The data controller responsible for your personal information is:

Questions about this policy or the use of your personal information can be
sent to the email address above.

3. Information we may collect

Depending on how you use the website and services, we may collect:

Contact and identity information

• your name;
• the name of a parent, carer or student;
• email address;
• telephone number; and
• general location or time zone where needed to arrange lessons.

Tuition information

• the student’s age or school year;
• the level or course being studied;
• exam board and examination dates;
• topics requiring support;
• academic goals, progress and lesson notes;
• assessment answers, scores and examples of work;
• lesson attendance and scheduling information; and
• relevant learning requirements voluntarily provided by you.

Communication information

• emails and enquiry messages;
• notes from telephone or video conversations;
• feedback, testimonials or reviews; and
• records of customer-service communications.

Payment and transaction information

• payment status;
• amounts paid;
• invoice and transaction references; and
• billing details required for accounting purposes.

Payments may be processed by an independent payment provider. Online Maths
Tutor does not normally receive or store your complete debit or credit card
details.

Website and technical information

• IP address;
• browser and device type;
• operating system;
• pages visited and actions taken;
• referring website or advertisement;
• approximate location derived from your IP address;
• cookie identifiers; and
• website error and security information.

4. How information is collected

We may collect personal information:

• when you complete a contact or booking form on the website;
• when you submit a Google Ads lead form;
• when you contact us by email, telephone or messaging service;
• when a parent, carer or student arranges tuition;
• during lessons, assessments and progress reviews;
• when you make a payment;
• when you leave feedback or a review; and
• automatically through cookies, analytics and similar technology.

Where a parent or carer provides information about a student, they should
make sure that they are authorised to provide it and that the information is
accurate.

5. Google Ads lead forms

You may submit an enquiry through a lead form displayed within a Google
advertisement. The form may request information such as your name, email
address, telephone number and the type of tuition required.

Google initially processes the information submitted through its advertising
platform and then makes the enquiry available to Online Maths Tutor. Google
may process information according to its own privacy policy and advertising
terms.

Information submitted through a Google Ads lead form will be used to:

• respond to your enquiry;
• discuss the student’s tuition requirements;
• arrange a consultation, assessment or lesson; and
• measure the effectiveness of advertising campaigns.

Submitting a lead form does not require you to purchase tuition.

6. How and why we use personal information

7. Information about children and young people

Online Maths Tutor provides educational services that may involve children
and young people. Their personal information receives particular care and
protection.

Wherever reasonably possible, bookings and tuition arrangements for a child
should be made by a parent or legal guardian. We may communicate directly
with a student where this is appropriate for providing tuition, but parents
or carers will normally remain responsible for the contractual and payment
arrangements.

Information about a child will only be collected where it is relevant to
arranging lessons, safeguarding the student, tailoring tuition or monitoring
academic progress.

Students should not send unnecessary personal information. In particular,
they should not disclose passwords, financial details or unrelated private
information during lessons or through website forms.

Parents and carers may contact us to ask how a child’s information is used
or to exercise relevant data-protection rights on the child’s behalf. A child
may also have the right to exercise their own rights where they have sufficient
understanding to do so.

8. Special category information

You may voluntarily tell us about a disability, health condition, learning
need or other circumstance where it is relevant to safely and effectively
tailoring tuition.

This type of information will only be used where there is an appropriate
lawful basis and an additional legal condition for processing it. Depending
on the circumstances, this may include explicit consent or the protection of
vital interests.

Please provide only information that is genuinely relevant to the tuition
service. You may withdraw consent for consent-based processing by contacting us,
although this will not affect processing that was lawful before withdrawal.

9. Online lessons and third-party platforms

Lessons may be delivered using Google Meet or another agreed video-conferencing
platform. These providers may process technical and account information in
accordance with their own privacy policies.

Lessons are not routinely recorded. A lesson will only be recorded where
there is a clear reason for doing so and suitable permission has been obtained
in advance from the appropriate participants and, where applicable, a parent
or guardian.

Participants must not make their own audio, video or screen recording of a
lesson without prior agreement.

10. Cookies and analytics

This website may use cookies and similar technologies to make the website
function, maintain security, remember preferences, understand website use
and measure advertising performance.

Cookies may include:

• Strictly necessary cookies: required for security and
  essential website functions.
• Analytics cookies: used to understand how visitors use
  the website.
• Advertising cookies: used to measure advertisements,
  enquiries and conversions.
• Preference cookies: used to remember choices made on
  the website.

Where the law requires consent, optional cookies will not be placed before
you have made a choice through the website’s cookie controls.

You can change your cookie choices through the website’s cookie settings or
your browser. Blocking certain cookies may affect how some parts of the
website function.

Further details should be provided in the website’s separate
Cookie Policy.

11. Marketing communications

We will not sell your personal information or provide it to another
organisation for that organisation’s independent marketing.

Marketing messages will only be sent where permitted by law. You can
unsubscribe at any time by:

• using the unsubscribe link contained in a marketing email; or
• contacting us at shaun@online-maths-tutor.co.uk.

Service messages relating to booked lessons, payments, safeguarding or
active enquiries are not marketing messages and may still be sent where
necessary.

12. Who information may be shared with

Personal information may be shared with trusted organisations that help us
operate the website and provide tuition, including:

• website hosting and technical-support providers;
• email and communication providers;
• video-conferencing and online teaching platforms;
• calendar and appointment-booking providers;
• payment processors and accounting providers;
• website analytics and advertising providers, including Google;
• professional advisers such as accountants, insurers or legal advisers;
• law-enforcement, safeguarding or regulatory bodies where required; and
• another organisation involved in a lawful sale or transfer of the business.

Service providers are only permitted to use personal information for the
services they provide or as otherwise allowed by law.

We may disclose information where this is reasonably necessary to protect
a student or another person, comply with a legal obligation, investigate
suspected fraud or defend legal rights.

13. International transfers

Some technology providers may process or store information outside the
United Kingdom.

Where personal information is transferred internationally, reasonable steps
will be taken to ensure an appropriate safeguard is in place. This may
include an adequacy regulation, approved contractual protections or another
mechanism permitted under UK data-protection law.

14. How long information is retained

Personal information is kept only for as long as it is reasonably required
for the purpose for which it was collected, including legal, accounting,
safeguarding and dispute-resolution requirements.

Typical retention periods are:

Information may be retained for a longer period where necessary to address
safeguarding concerns, complaints, fraud, legal claims or regulatory
requirements. Information that is no longer required will be securely deleted
or anonymised.

15. How information is protected

Reasonable technical and organisational precautions are used to protect
personal information against unauthorised access, loss, misuse, alteration
or disclosure.

These precautions may include:

• password-protected accounts and devices;
• access controls;
• secure website connections;
• software and security updates;
• backups where appropriate;
• limited access to student records; and
• careful selection of service providers.

No method of transmitting or storing information is completely secure.
However, appropriate steps will be taken to reduce risks and respond to any
suspected personal-data breach.

16. Your data-protection rights

Depending on the circumstances, you may have the right to:

• be informed about how your information is used;
• request access to the personal information held about you;
• ask for inaccurate or incomplete information to be corrected;
• ask for information to be deleted;
• ask for the use of information to be restricted;
• object to certain uses of your information;
• receive certain information in a portable format;
• withdraw consent where processing relies on consent; and
• request safeguards relating to a decision made solely by automated means,
  where applicable.

These rights are not absolute and may be limited in some circumstances.
For example, information may need to be retained to comply with a legal
obligation or establish or defend a legal claim.

To exercise a right, contact
shaun@online-maths-tutor.co.uk.
You may be asked for information reasonably required to confirm your identity.

Data-protection requests will normally be answered within one month, although
the period may be extended where permitted by law for a complex request.

17. Complaints

Please contact us first if you have a concern about how your personal
information has been handled. We will try to investigate and resolve the
issue.

You also have the right to complain to the Information Commissioner’s
Office, the UK regulator for data protection:

18. Links to other websites

This website may contain links to websites operated by other organisations.
Online Maths Tutor is not responsible for how those organisations collect
or use personal information. You should read the privacy policy of any
external website you visit.

19. Changes to this Privacy Policy

This policy may be updated to reflect changes to the website, tuition
services, technology or legal requirements. The latest version will be
published on this page with a revised “last updated” date.

20. Contact

For questions, requests or concerns relating to this Privacy Policy, contact: